Terms of Service

Welcome to Stortsoo Trading ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website https://stortsoo.com and our ecommerce services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service. We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of the modified Terms.

To use our Service, you must: • Be at least 18 years old • Have the legal capacity to enter into binding contracts • Provide accurate, current, and complete information during registration • Maintain and update your account information as necessary • Maintain the security of your account credentials • Notify us immediately of any unauthorized use of your account You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Product Information: • We strive to provide accurate product descriptions, images, and pricing • Product availability is subject to change without notice • Prices are displayed in Ghana Cedis (GHS) and are subject to change • We reserve the right to correct pricing errors, even after an order is placed • Product images are for illustrative purposes and may not reflect exact appearance Pricing: • All prices are inclusive of applicable taxes unless otherwise stated • Delivery charges are calculated separately and displayed at checkout • We reserve the right to refuse or cancel orders at our discretion

Order Process: • Placing an order constitutes an offer to purchase • We will send an order confirmation email upon receipt of your order • We reserve the right to accept or reject any order • Orders are subject to product availability Payment: • We accept payments through Paystack (mobile money, bank transfer, and cards) • Payment must be completed before order processing • All payments are processed securely through our payment gateway • Cash on delivery may be available for select locations Order Cancellation: • You may cancel an order before it is confirmed or shipped • Once an order is confirmed, cancellation may be subject to our return policy

Delivery Options: • We offer home delivery and pickup options • Delivery times are estimates and not guaranteed • Delivery charges vary by location and are calculated at checkout • Risk of loss and title pass to you upon delivery Delivery Areas: • We currently deliver within Ghana • Delivery times may vary by location • Some remote areas may have extended delivery times Pickup: • You may choose to pick up orders from designated pickup locations • Orders will be held for a specified period before cancellation • Valid identification may be required for pickup

Return Policy: • Items must be returned within the specified return period (typically 7-14 days) • Products must be unused, in original packaging, and with tags attached • Certain items (e.g., perishables, personalized items) may not be returnable • Return shipping costs may apply unless the item is defective or incorrect Refunds: • Refunds will be processed to the original payment method • Processing time may take 5-10 business days • Refund amounts may exclude original shipping charges unless the return is due to our error Defective Products: • We will replace or refund defective products • Please contact us immediately if you receive a defective item

You agree not to: • Use the Service for any illegal or unauthorized purpose • Violate any laws in your jurisdiction • Infringe upon intellectual property rights • Transmit viruses, malware, or harmful code • Attempt to gain unauthorized access to our systems • Interfere with or disrupt the Service • Use automated systems to access the Service without permission • Create false accounts or impersonate others • Harass, abuse, or harm other users or our staff Violation of these rules may result in immediate termination of your account.

Ownership: • All content on our Service, including text, graphics, logos, images, and software, is the property of Stortsoo Trading or its licensors • Content is protected by copyright, trademark, and other intellectual property laws • You may not reproduce, distribute, or create derivative works without our permission User Content: • You retain ownership of content you submit to us • By submitting content, you grant us a license to use, modify, and display it • You represent that you have the right to grant such license

Service Availability: • We strive to keep the Service available, but we do not guarantee uninterrupted access • The Service is provided "as is" and "as available" without warranties of any kind • We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose Limitation of Liability: • To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages • Our total liability shall not exceed the amount you paid for the specific product or service in question • Some jurisdictions do not allow limitations on implied warranties or exclusion of damages, so some limitations may not apply

You agree to indemnify, defend, and hold harmless Stortsoo Trading, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: • Your use of the Service • Your violation of these Terms • Your violation of any rights of another party • Any content you submit or transmit through the Service

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including: • Breach of these Terms • Fraudulent or illegal activity • Non-payment • At our sole discretion Upon termination: • Your right to use the Service will immediately cease • We may delete your account and data • Provisions that by their nature should survive will remain in effect

Governing Law: • These Terms shall be governed by and construed in accordance with the laws of Ghana • Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of Ghana courts Dispute Resolution: • We encourage resolving disputes through direct communication • Please contact us at stortsoo@gmail.com to discuss any concerns • If a dispute cannot be resolved, it may be subject to legal proceedings in Ghana

Entire Agreement: • These Terms, together with our Privacy Policy, constitute the entire agreement between you and Stortsoo Trading Severability: • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect Waiver: • Our failure to enforce any right or provision shall not constitute a waiver Assignment: • You may not assign or transfer these Terms without our prior written consent • We may assign these Terms at any time without notice Contact: • For questions about these Terms, contact us at stortsoo@gmail.com